Reference

How d444 Handles Your Personal Information

This page sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby.

Account data explainedbKash, Nagad, Rocket payment dataCookie and device dataYour rights, clearly stated

Explore the Lobby Read FAQ

REACH OUR TEAM

Contact Us About Your Privacy

If you want to know what data we hold, request a correction or ask us to delete information linked to your account, our support team is the right first step. You can reach us through live chat directly inside your account dashboard, by email at the address shown in your account settings, or via the help centre accessible from the main menu. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your message.

Live Chat Open your account dashboard and start a live chat session. Tell the agent this is a data or privacy request so it is routed correctly.

Email Support Send your request to the support email listed in your account settings. Include your registered mobile number so we can locate your account record quickly.

Help Centre The help centre in the main menu has a privacy section. Submit a formal data request form there if you need a documented response for your records.

What Information We Collect and Why

d444 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, mobile number and the payment method you connect — whether that is bKash, Nagad or Rocket. Every deposit and withdrawal creates a transaction record tied to your account wallet. We keep these records to process

1
payments accurately and to verify your identity if a dispute arises. When you browse on mobile, we collect device type, operating system and session data so the lobby loads correctly. We do not sell your personal data to third parties. We share transaction details only with
2
the payment processor handling your bKash, Nagad or Rocket transfer, and only to the extent needed to complete that transaction. Retention periods vary by data category: account identity data is held while your account is active; payment records are held for the period required by applicable
3
financial rules. If you close your account, we will delete or anonymise personal data we no longer have a legal obligation to retain. What we collect is the minimum needed to run a functioning, secure account for you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest — your bKash or Nagad wallet number is never stored in plain text. Account access requires OTP verification on new devices, so an unfamiliar login triggers a confirmation step to your registered mobile number. We review our data practices when payment or legal requirements change, so this policy may be updated; we will notify you via your registered contact when material changes occur.

Encrypted Payment Data Your bKash, Nagad and Rocket account details are encrypted at the point of entry. We do not retain your full wallet PIN or any authentication credential after a session ends.

Cookies and Session Tracking We use session cookies to keep you logged in and functional cookies so your deposit method preference — bKash, Nagad or Rocket — is remembered between visits on the same device.

Data Retention Policy Account identity records are held while your account is open. Payment logs are kept for the period required by applicable rules. Inactive accounts are reviewed and surplus data is cleared periodically.

OTP Account Security Every new device login requires a one-time PIN sent to your registered mobile number. This step limits unauthorised access even if your password is compromised elsewhere.

Common Questions About This Privacy Policy

These are the questions we hear most often about how your data is managed. If your question is not here, use the live chat or email channel in your account to ask directly.

We collect your name, mobile number, email address and the payment method you register — bKash, Nagad or Rocket. We also log device type and session activity to keep your account working correctly.

Yes. Wallet identifiers are encrypted at entry and are never held in plain text. Only the payment processor handling your transfer receives the detail needed to complete it.

You can. Send a data access request via the help centre form or email support from your registered address. We will confirm receipt and respond within a reasonable period.

Contact support via live chat or email and request account deletion. We will remove personal data we are not legally required to keep; payment records may be retained for the period required by financial rules.

We share data only with the payment processors handling your bKash, Nagad or Rocket transactions, and only the minimum needed to complete your transfer. We do not sell personal data.

Yes. If we make material changes — for example, to how payment data is handled — we will notify you via your registered mobile number or email before the change takes effect.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoK2 Summit Slots

How d444 Handles Your Personal Information

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Common Questions About This Privacy Policy

01 What personal data does d444 collect when I open an account?

02 Is my bKash or Nagad wallet number stored securely?

03 Can I request a copy of the data you hold on me?

04 How do I ask d444 to delete my account data?

05 Does d444 share my data with third parties?

06 Will I be told if this privacy policy changes?

Privacy Policy

Related pages

Related pages